1. In short
- The Free plan and free trials cost nothing, so there's nothing to refund or cancel.
- You can cancel a paid plan at any time. It stays active until the end of the period you've paid for, and you won't be charged again.
- Changed your mind? Ask within 7 days of your first payment for a full refund.
- Approved refunds go back to your original payment method within 5–7 working days.
2. Free plan and free trials
The Free plan is free for as long as you use it. New workspaces may get a free trial of Pro; we don't ask for a card, and when the trial ends your workspace simply moves to the Free plan unless you choose to buy a plan.
3. How paid plans renew
Paid plans and add-ons (such as Custom domain) are paid in advance for the period you pick — monthly, half-yearly or yearly — and renew automatically at the end of each period until you cancel. Your Billing page in the dashboard shows the next renewal date and amount.
4. How to cancel
- Sign in to the dashboard as the workspace owner.
- Open Billing and choose Cancel plan (or remove the add-on).
You can also email support@codeonair.com from your account email and we'll cancel it for you. Cancelling stops the next renewal. You keep everything in your plan until the end of the period you've paid for, and then the workspace moves to the Free plan. Your links, apps and data aren't deleted when you cancel — delete the workspace if you want them removed.
5. When you get a refund
First payment — 7 days, no questions. If a paid plan isn't right for you, ask within 7 days of your first payment for it and we'll refund that payment in full and cancel the plan.
Forgot to cancel a long renewal. If a half-yearly or yearly plan renewed and you meant to cancel, ask within 7 days of the renewal and we'll refund it in full.
Our mistakes — always. We refund in full if you were charged twice, charged after you cancelled, or charged the wrong amount. If the Service was unavailable for a long time because of a problem on our side, we'll credit or refund the affected time.
Not refunded: monthly renewals, the unused part of a period after the 7 days above, and accounts closed for breaking our Terms and Conditions (for example sending people to phishing pages).
6. Upgrades and downgrades
- An upgrade starts straight away. You pay the difference for the rest of the current period, as shown before you confirm.
- A downgrade or switch to a shorter period starts at your next renewal. You keep your current plan until then.
7. How to ask for a refund
Email support@codeonair.com from your account email with your workspace name, the payment date and the reason (optional for first-payment refunds). We reply within one working day.
Approved refunds are sent to the card, UPI or bank account you paid with within 5–7 working days. Your bank may take a few more days to show it. Any GST charged is refunded with the payment.
8. Enterprise and custom agreements
If you have a signed agreement or invoice terms with us, the cancellation and refund terms in that agreement apply instead of this page.